Gas and Electricity meters strangely come in all shapes and sizes and reading them isn't always as straight forward as it should be.

So to help, we've developed our App to make it quicker and easier. With its clever inbuilt technology, our App uses your smartphone or tablet's camera and scans your readings when you hover your device towards the meter. Then, it simply sends us your readings directly. Leaving you to get on with more important things.

Top tip: You can also use the torch facility to light the way and scan your meter reads if your meter is in a dark place, like the cupboard under the stairs.

If you've not downloaded our App already, why not give it a try from your favourite app store below, or you can read more about our App in our blog.

Manually reading the meters

If our App is not an option for you, here are a few points to bear in mind when you're reading the meter yourself:

Numbers to record

Please write down the numbers left to right, ignoring any numbers in red or after the decimal place. If you can see leading zeros, please include them too.  

Multi-Rate Meters

Two rate meters, please give both sets of readings.  Similarly, for three rate meters please give the three sets of readings. 

Smart Meters

Click on the green button, or you may have a red 'A' button instead, and look for your 5 digit reading with KWH for Electricity and M3 for Gas next to it (you may need to scroll a bit on the screen). Or click on button 9 if you have a keypad on your Smart meter. 

The reading is 01379 in this example:

Conventional Digital Meters

If you have a Conventional digital meter, please record the five digits. This example reads 00334:

Non Digital Meters

If you have an old non-digital meter, where the readings scroll downwards (like a slot machine), sometimes the readings will be between numbers. If so, write down the lower number.  E.g. if between 4 and 5, record 4. Apart from when between 9 and 0, record 9.

This example is 7378:

Dial Meters

They are probably the trickiest! Read the clock-like dials from left to right, alternating from clockwise to anti-clockwise per dial. If the pointer is between two numbers, write down the lower number, apart from when the pointer is between 9 and 0.