Where can I find what my reward balance is?
Your reward balance is displayed at the top of your Reward Account. This is the total value of any reward payments which you have earned and have available for redemption. You can use this balance to redeem against any of your offers which are displayed within your Reward Account.
Is there a maximum reward balance I can have?
Absolutely not! We want to reward our customers for helping us to promote Igloo’s message, so the more friends you refer to Igloo, the more you will be rewarded!
We just ask that you don’t send your referral link to people not known to you or use your referral link commercially. Take a look at our terms & conditions for information on acceptable use of your referral link.
Is there an expiry date on my Reward Account balance?
Any Reward Account balance belongs to you whilst you are an Igloo customer. So if you do plan on leaving us, make sure that you redeem your balance to your energy account before you leave.
I think I am missing a reward. Where is it?
If you think you are missing a reward, it is likely that it is still pending. You can check the status of any pending referral rewards through your My Referrals page.