Your local network operator will always let you know in advance if they're planning a power outage in your area.
If you’ve unexpectedly lost electricity supply please call us to report it on 0333 405 5555. Our lines are open between 9.00am – 5.30pm Monday to Friday.
Out of hours
For out of hours emergencies you should contact your local network operator directly, either by calling 105 or by visiting them online.
Other things to do
- Switch off any electrical appliances that shouldn’t be left unattended, ready for when the power comes back on.
- Leave a light on so you know when the power outage has been resolved.
- Avoid opening fridges and freezers unless you have to. This will help stop the food spoiling.
- Check to see if your neighbours are okay.
- Wrap up warm.