Vulnerable customers

If you’re elderly, disabled, chronically sick, or need a little more help with your energy then we’re here for you. We will ensure that any additional services are utilised to make things that little bit easier for you.

Priority Services Register

There is a Priority Services Register which is available to any household members who for example are:

• Of pensionable age
• Disabled
• Chronically sick
• Children under 5 years of age

If you qualify for the Priority Services Register you’ll be informed by you network operator in advance about any planned supply interruptions to tell you what to do. You’ll also get priority reconnection of your supply in an emergency.

If you’d like to join the register for any of these reasons then please let us know.

Help reading your meter(s)

We can arrange for regular meter readings to be taken by a trained engineer.

A free Gas Safety Check

You may be eligible for a free annual gas check (for your gas appliances) if you’re registered on the Priority Services Register, you’re a homeowner and you’re claiming a means tested benefit.

Help with your bill

If you have difficulty reading your bill we can provide alternative statement formats to you.

Nominating someone to act on your behalf

Whether it’s authorising a friend, a relative, or a carer to act on your behalf we can assist you.