Engineers visiting your home

If we need to read your meter for you, check for a fault you’ve informed us of, or replace your old meter we may need to send an engineer to visit you at home. Our engineers will always introduce themselves to you and explain the reason for their visit.

Your safety is important to us

Our engineers will always have an ID badge with them with a photo of who they are, their name and who they are working for on our behalf.

We advise that before inviting anybody into your home that you always check:

• their ID badge for a name and ID number
• that you ask them what company they are from
• or that you ask them for proof of their identity.

If you’re not confident that the person visiting you is a genuine engineer acting on our behalf please don’t hesitate to call us on 0333 405 5555 and we will be able confirm for you.

Password security

We can offer you password security giving you peace of mind that any visiting engineers or meter readers have been authorised by us. All you need to do if provide us with a memorable word to add to your account and any visitors who then visit you will quote this to you at your front door.