If you think you have a gas leak

If you think you can smell gas call the National Gas Emergency helpline on 0800 111 999 - 24 hours a day to report a suspected gas leak.  

To stay safe follow these steps:

• Open all your doors and windows to help the gas escape
• Do not use any matches, lighters or naked flames
• Do not use any electrical devices (including your mobile phone), light switches or any electrical sockets
• If you can, turn off the gas supply at your meter and leave it off until you’ve been told it’s safe to turn on again

Do not go back into your property until you have been given the all clear.

If you’ve lost electricity supply

Call 105 which is free of charge. They’ll put you through to your local network operator who will be able to give you help and advice. They will advise you of any power cuts in your local area.

Visit www.powercut105.com/ for more information about power cuts in your local area.

Gas outage

If there is no gas supply to your property and you cannot smell any gas, please call us on 0333 405 5555.

For any other emergencies

Please get in touch with us and we can get the right team to help you.

You can call us on 0333 405 5555 or email team@igloo.energy