We take care of all of it for you.
How long does it take?
It typically takes around 3 weeks, during this time we’ll be talking with your old supplier and arranging everything. Your supply will not be interrupted by the switch.
Do I have to contact my existing supplier?
No, we’ll do this on your behalf and arrange a switch date with them. We’ll agree a meter reading with them and then they’ll send you a final bill. We recommend you cancel your direct debit once you’ve paid your final bill, although you can cancel it earlier but you need to remember you might still owe your old supplier for energy you’ve already used.
What if I have an existing balance with my current supplier?
If you currently have an outstanding debit balance with your current supplier, it may be a good idea to clear this as soon as possible as they may object to your switch otherwise. If you're in credit once your current supplier closes your account with them, they should refund you within a couple of weeks.