Yes, with a Smart Meter you can move to any energy supplier that you want to. That said, there are some practicalities to consider as you may find that your Smart Meter stops acting ‘smart’ once you switch. If this happens you will need to manually read and provide your meter readings to us. If you choose to switch to Igloo you will need provide us with your meter readings via your online account, via email, or by telephone. We need you to do this to allow us to bill you more accurately.

We are working to integrate some Smart Meters to make them ‘smart’ again but this won’t take place until late 2018. A new series of Smart Meter (SMETS2) is also on the horizon and installation of these will begin in mid 2018, once in place, these new Smart Meters will allow customers to switch suppliers without the loss of any smart functionality.