When do I receive my first bill?
We will issue your first statement around a month after your supply start date and monthly thereafter.
How often do you review my Direct Debit?
We will review your Direct Debit at least every six months to ensure you don’t get any bill shocks. We will contact you if we think it needs to be increased or decreased.
Can I change my Direct Debit date?
Your Direct Debit is linked to your supply start date. We’re unable to change the date of your DD until after the first three months payments. If you then want to change it, simply call one of our team on 0333 405 5555 and we’ll organise it for you.
Why have I been billed with an estimated reading?
Until you are on a smart meter, we will need you to provide your readings on a monthly basis – we send you a reminder when this is due. If you have entered a reading and this has not been used, then there may be a mistake in the reading, so rather than give you an astronomical bill, we have estimated your consumption. If you haven’t given us a meter read we will also use an estimate. If you have any concerns in providing a reading, let us know by email or telephone and we will help.
What if I have an existing balance with my current supplier?
Once they’ve received a final meter reading from us, they’ll send you a final bill. If they owe you money, this should be returned to you within a couple of weeks.
Its worth considering cancelling your direct debit straight away if you have built up a big credit balance so that they don’t take any further funds.