These were last updated on 29th March 2017 – Version 1.0
1. What information do we collect and how we use it?
To provide you with some of the Services we offer, both through our website, our app and direct email, we need to know some of your personal information. This may extend to information about your home and your energy consumption.
We may need to communicate with you on any matter relating to the conduct and or provision of Services in general. We may share this information with a third party (one of our partners) so that these Services can be used.
We may also use aggregate information and generate statistics for the purposes of measuring the functionality and features of our Services with a view to improving them. These statistics may be provided to third parties to help improve these Services.
We may create and access cookies on your web browser. These are files that help us identify when you visit our website and are used to improve your experience, but also to help us improve the Service provided. As your energy supplier, we need to capture energy consumption data required to generate your bills. If you have subscribed for any of our smart device services, we may also be using this data.
3. How do we protect your information?
We endeavour to take all reasonable steps to protect your personal data, including the use of encryption technology. We also keep your information confidential- our internal procedures cover the storage, access and disclosure of your information. Our website may link to other websites, we are not responsible for their data policies, procedures or their content.
4. What if we sell the business?
If this business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and may be passed on to the new owners of the business
5. How can you update your details?
If any of your details change: your name, email or other details; you can contact us through the details on our website and we will make the necessary updates.
6. How do I consent to the use of my information?
7. Can I access my information?
Under the Data Protection Act 1998, you have the right to request access to the information that we hold on you. You may submit a request to us in writing to the above address, accompanied with the applicable £10 administration fee. We will respond within 40 calendar days of receipt of your request.