Our promise to treat you fairly

We believe in offering a consistent, open and transparent service for all. We’ll always be striving to provide the best service we can because our customers are more than just an account number to us.

We want to do everything we can to make energy simple and help you reduce how much you use.

If you ever feel like you haven’t been treated fairly or think that we’ve fallen short of our aims, please contact us to let us know and we’ll do everything we can to solve it. 

When it comes to treating customers fairly we support Ofgem in publishing their latest set of guidelines on this, you can read more on these here – Ofgem Standards of Conduct