Will you remind me about my installation date?
We'll send you regular reminders to make sure you keep track of when your installation is. You can also go back to the 'Meter Readings' section of the Igloo app at any time to see your booking details. From here you can also add the date to your calendar, so you have a record of it on your phone.
How do I know exactly what time my engineer will be here?
On the day of your installation the engineer will call you to let you know they're on their way. You will need to be available for all of your selected time slot, as we can't be certain before the day exactly when the engineer will arrive because installation times can vary depending on the home.