I have a smart meter but I've been asked to submit a reading, why is this?

Smart meters, just like your mobile phone or any modern tech, can occasionally have a hiccup. If we’re ever having a problem getting a read from your smart meter, we may get in touch to ask for a manual meter reading until we’ve got the connection back.

You can learn how to read your smart meter on this page: igloo.energy/smart-guide

Why is my first smart bill higher than usual?

If you haven’t submitted a reading in a little while, we will have been billing your account to estimates. You may find that your first bill after getting a smart meter is higher than usual as our estimates could have been below your actual usage.

From now on your bill will be based on accurate smart readings so this shouldn’t be an issue going forward.

Why have I got more than one reading on my first smart bill?

It’s likely that your first smart bill will have more than one reading. This is because you probably won’t have your smart meter installed on your bill date, so we need to record your consumption at the point we install the smart meter to know how much you’ve used that month so far. The rest of your monthly usage will be recorded by the smart meter, and from that point it will all be automated.