Our smart meter roll out
We're installing the second generation of smart meters, known as SMETS2. This generation allows you to switch suppliers without losing your smart functionality as long as your new supplier is set up on the smart network, unlike SMETS1 which ties your smart functions to the supplier who installed the meter.
If you already have a first generation smart meter
We recognise that it may be frustrating as a SMETS1 customer if we cannot currently read your smart meter. There is work taking place across the industry to update SMETS1 meters so they will have the same freedom as SMETS2. This will make it possible for any supplier to access a meter reading if they are allowed to. As you can imagine, there are lots of different meter set ups so the timeline in which we hope to connect to a meter will vary depending on the make and model of the meter.
When we can connect to your meter, we will be in touch to let you know this news.