When you switch energy suppliers we have to agree a final reading with your previous supplier. This is so that we open your account using the same reading that your previous supplier closes your account on. This agreement makes sure that you don’t pay for any unit of energy twice.
The independent industry verifier is an independent third party that works for all suppliers. They check the readings you provide when switching suppliers. They look at the readings you provide and check if they are in line with the usage we would expect based on your annual consumption of electricity/gas.
If the industry verifier has proposed a different reading to the one you gave us, you can find out more here.