On the day you move out of your current home you will need to take a final meter reading and share it with us, as this will make sure you’re only paying for the energy you’ve used at that address.
Taking a photo of all the rates and serial numbers shown on your meters is the easiest way to collect the readings.
Once you’ve taken your reading get in touch with our Home Moving team on 0333 006 8433 or contact us here.
We’ll ask you for the following information
- The final date of your tenancy contract/the completion date of the sale
- Your final meter readings
- A forwarding address
- Details for who is now responsible for the property (this could be a landlord or letting agency)
If you’re planning on taking us to your new home too, just let us know and we'll arrange a quote for your new address. You can find out about what else you'll need to do once you get to your new home here.
Last updated April 2021
