We recommend to let us know you’re moving home on the date your tenancy ends or the sale completes. We are unable to update your account beforehand.

Our article on what to do on the day you move out explains what you need to do & how to get in touch.

We know there’s a lot to do when you move home, and getting in touch with us may slip your mind. But to help make the account update as smooth as possible it’s important you tell us as soon as you can.

If you would like to take us to your new home too please see this article.

Last updated April 2021