We send you a statement every month. If you provided us with a meter reading, then we will use this to calculate how much energy you have used. If we didn’t receive a meter reading, then we will estimate your usage.
Your Direct Debit payment enters your account as a credit to your account balance. Once we produce your bill the cost of the energy you use is deducted from your account balance. This will either leave you with a credit or a debit balance.
Your bill date will be the same as the date which your switch to us was completed.