We’ll always try and bill you to actual readings where possible, however if we do have to create an estimated bill we will look to revise this once we know how much energy was actually used. This is because we only want to charge you for the energy you actually use.

The revised bill will always show the period it is re-billing for, as well as the amount of money paid back and any new charges.

We know that sometimes understanding your energy statement can be a bit complicated so we have put together a short guide that breaks down your bill. 

Previous energy statement

This shows the original charges which were applied to an example account based on estimated meter readings. The revised statement for this account is shown afterwards and the two together allow you, for the purpose of this walkthrough, to compare the before and after. 

1. The account holder’s name. You can add an additional name to the bill if you need to.
2. Your billing address. If this is different to the supply address, then the supply address is listed on the second page of your statement.
3. Your account number, statement reference and statement date. If you need to talk to us about your bill this information is useful for us.
4. Your account balance at the end of your previous statement.
5. Total cost of the previous energy and standing charges. If you are a dual fuel customer this includes your electricity and gas. These charges will be refunded to you as part of the revised statement.
6. VAT charges. We don't revise VAT charges unless you have been overcharged when we will refund you. You will never pay VAT twice.
   

   Revised energy statement

   A revised statement is produced when a change is made which adjusts the amount of energy used. The previous energy charges are returned to the account. We then re-calculate the energy charges using the actual meter readings. This is so that you are billed based on the actual amount of energy you have used.

   
7. The previous charges from the last energy statement are returned to you before we re-calculate your energy cost so that they are based on your actual meter readings.
8. Re-calculated energy and standing charges based on the actual meter readings provided.
9. The difference between the previous energy charges and the new energy charges. In this example the customer underpaid for their energy by £5.92 DB.
10. The new charges for this bill including VAT. Just so you know, we don’t revise your VAT unless you’ve been overcharged and we have to refund you. In this example, the existing VAT charge remains and the additional VAT charge of £0.30 is paid on the amount that was undercharged previously (VAT at 5% on £5.92).
11. Your Direct Debit payment into your account as credit. 
12. Any credit applied to your account. This includes: your Direct Debit payment, any interest reward credit or any Igloo Reward credit redeemed.
13. Your new account balance. This is calculated by either adding or deducting the revised charges. In this example, the previous account balance (£89.43 Credit) is carried forward and is added to payments and credits (£118.88 Credit). This gives a total of £208.31 Credit. The revised charges are then either added (if you overpaid for your energy) or deducted (if you underpaid for your energy). In this example, £208.31 Credit - £6.22 Debit = £202.09 Credit.
14. The amount you pay us each month by Direct Debit and the date that this will next be taken.
15. Your estimated electricity and gas cost and usage over the next 12 months. For more information on how this is calculated see: How do you set my Direct Debit?