As Igloo Energy has now ceased to trade we are not able to refund any credit balances to former or existing Igloo Energy customers.
However in line with the Ofgem Supplier of Last Resort (SOLR) process, the appointed new supplier, E.ON Next, will be providing a refunds of funds that existing and former customers have paid into accounts where there is a valid credit balance. You can visit www.eonnext.com/igloo-energy for further information regarding credit balances.
If you are a former customer and switched to a different supplier before Igloo Energy ceased to trade then E.ON Next will be in touch if you had a valid credit balance and let you know when you can expect to receive your cheque. They are working hard to return your credit balance to you as soon as possible, however, this may take some time so please bear with us.
If you are an existing customer then your supply has now been switched to E.ON Next and we are working with E.ON Next to transfer valid credit balances. Once your credit balance has been transferred to E.ON Next then your credit will appear on your account and you can discuss refund requests with the team at E.ON Next.