We appreciate that some customers might need extra support, especially in emergency situations. Our Priority Services Register is designed to help us to help you as best we can.
We can add you to our Priority Services Register if you, or someone in your property, needs extra assistance. This might be because:
- There’s a child under the age of 5
- Someone over 65 years old
- Someone with long-term health condition
Please let us know if you have medication that’s kept in the fridge or medical equipment that relies on electricity as then we can make sure that engineers in your area prioritise you in an emergency.