We understand that when you experience a loss, you’ll have a lot on your plate and letting us know isn’t going to be your priority. We’ll do everything we can to make the process as easy as possible for you.

We’ll need a copy of the death certificate and if possible, a copy of the will that shows the executor. If there isn't a will then we just need to know who’s responsible for their affairs going forward.

It’s also helpful if you can provide an up-to-date meter reading when you inform us and share what’s happening with the property going forward so we know the next steps to take.