By providing a meter reading you are only paying for the energy you actually used. If you don't provide us with meter readings we have to estimate how much energy you have been using. This means that you might be paying us too much or too little.

We also use your meter readings to forecast how much electricity and gas you are likely to use over the year. We use this to set your monthly Direct Debit amount. We calculate how much your energy consumption will cost over the entire year and split this into 12 equal monthly payments. So, providing meter readings every month ensures that your payments accurately cover your usage and you avoid any unexpected bills later on.