If we don’t receive meter readings from you we will use estimated meter readings. To estimate your energy use we use the historical energy usage from previous years at your property.

Your Estimated Annual Consumption (EAC) of electricity and your Annual Quantity (AQ) of gas consumed is recorded by the meters at your property. We use this information to work out how much energy you are likely to use each month.

We also consider the time of year as you are likely to use more energy in the winter compared to the summer and, look at the previous meter readings you have provided. This means that the more readings we have for you, the better our estimates of your usage will be.