We know that sometimes understanding your energy statement can be a bit complicated, so we have put together a short guide that breaks down your bill.

Your Energy Statement

This page shows you the cost of the energy which you have been charged for as well as the payments and credits into your account. 

1. The account holder’s name. You can add an additional name to the bill if you need to.
2. Your billing address. If this is different to the supply address, then the supply address is listed on the second page of your statement.
3. Your account number, statement reference and statement date. If you need to talk to us about your bill this information is useful for us.
4. Your account balance at the end of your previous statement.
5. Total cost of your energy usage, standing charges and VAT during this billing period. If you are a dual fuel customer this includes your electricity and gas.
6. Your Direct Debit payment into your account as credit. 
7. Total of the payments and credits applied to your account. This includes: your Direct Debit payment, any interest reward credit or any Igloo Reward credit redeemed. 
8. Your new account balance. This is calculated by either adding or deducting the charges during this period from the previous account balance. Unless it says ‘credit’ next to the amount, this is a debit. In this example (£293.74 Credit - £136.80 Debit =£156.94 Credit). Any payments and credits during this period are then added to this balance. £156.94 Credit + £128.96 Credit = £285.90 Credit).
9. The amount you pay us each month by Direct Debit and the date that this will next be taken.
10. Your estimated electricity and gas cost and usage over the next 12 months. For more information on how this is calculated see: How do you set my Direct Debit?

     

    Electricity charge breakdown

    This example is for electricity charges. Your gas charges are on the next page of your bill.

11. The supply address that this bill relates to.
12. This is your meter serial number. This number will match the barcode found on your electricity or gas meter. We use this number to identify the meter in your property.
13. This is your MPAN number for your electricity supply. This number refers to the electricity supply point associated with your property.
14. The period of usage that your bill covers.
15. The amount of electricity you have used and the price you paid per kilowatt hour for this energy (excluding VAT).
16. The meter readings used to calculate your consumption. Actual readings are the meter readings you provided. Estimated readings mean that we didn’t have a meter reading we could use so we had to estimate your usage.
17. The total cost of the standing charges applied during the period your bill covers.
18. Your total electricity spend (energy usage + standing charge).
19. Information about our Pioneer tariff.

    Gas charge breakdown

    This example is for gas charges. Your electricity charges are on the previous page of your bill.

    
20. The amount of gas you have used and the price you paid per kilowatt hour for this energy (excluding VAT). Most gas meters measure usage in cubic feet or meters, we convert this into kilowatt hours as we have to charge you for your gas consumption in kWh’s.
21. This is your MPRN for your gas supply.  This number refers to the gas supply point associated with your property.
22. The standard industry formula used to calculate your gas consumption.