We know that sometimes understanding your energy statement can be a bit complicated, so we have put together a short guide that breaks down your bill.

Your Final Bill for energy use from Igloo Energy

This page shows you the cost of the energy which you have been charged for as well as the payments and credits into your account. 

1. The account holder’s name. 
2. Your billing address. If this is different to the supply address, then the supply address is listed on the second page of your statement.
3. Your account number, statement reference and statement date. If you need to talk to us about your bill, this information is useful for us.
4. Your account balance at the end of your previous statement.
5. Total cost of your energy usage, standing charges and VAT during this billing period. If you are a dual fuel customer this includes your electricity and gas.
6. Direct Debit payments or one-off payments made into your account as credit. 
7. Your new account balance. This is calculated by either adding or deducting the charges during this period from the previous account balance. Unless it says ‘credit’ next to the amount, this is a debit. In this example (£5.34 Debit - £298.17 Debit - £22.18 Debit - £16.02 VAT Debit = £336.37 Debit). Any payments and credits during this period are then added to this balance. £336.37 Debit + £418.81 Credit = £77.10 Credit). 

Your new account balance is essentially your closing account balance with Igloo Energy:

• Credit balances will be transferred to E.ON Next and will show on your first bill statement with E.ON Next.
• Debit balances must be paid by 21st January 2022. If you have a live direct debit then this will be collected by our card provider GoCardless. If you no longer have a direct debit set up then you must log onto your online account and make payment or you can call our customer service team.

Electricity charge breakdown

This example is for electricity charges. Your gas charges are on the next page of your bill.

11. The supply address that this bill relates to.

12. This is your meter serial number. This number will match the barcode found on your electricity or gas meter. We use this number to identify the meter in your property.

13. This is your MPAN number for your electricity supply. This number refers to the electricity supply point associated with your property.

14. The period of usage that your bill covers.

15. The amount of electricity you have used and the price you paid per kilowatt hour for this energy (excluding VAT).

16. The meter readings used to calculate your consumption. Actual readings are the meter readings you provided. Estimated readings mean that we didn’t have a meter reading we could use so we had to estimate your usage.

17. The total cost of the standing charges applied during the period your bill covers.

18. Your total electricity spend (energy usage + standing charge).

19. Information about our Pioneer tariff.

Gas charge breakdown

This example is for gas charges. Your electricity charges are on the previous page of your bill.

20. The amount of gas you have used and the price you paid per kilowatt hour for this energy (excluding VAT). Most gas meters measure usage in cubic feet or meters, we convert this into kilowatt hours as we have to charge you for your gas consumption in kWh’s.

21. This is your MPRN for your gas supply.  This number refers to the gas supply point associated with your property.

22. The standard industry formula used to calculate your gas consumption.