We want to ensure that our smart meter installation is a great experience for you. Currently, we are pausing our smart meter rollout so that we can work on fixing the technical glitches that some of our customers have been experiencing. Lots of suppliers are experiencing similar issues but are continuing to install smart meters for customers, often with unreliable service, which can leave the customer with a faulty smart meter.

We'll be in touch when we are installing smart meters in your area and will invite you to book your smart meter appointment using the Igloo App. Make sure you have this downloaded for your smartphone as you can use the app to submit your meter readings in seconds in the meantime.