It can take up to 6 weeks for your previous supplier to issue you with your final bill.

When you provide us with your opening reading, we have to agree this reading with your previous supplier. This is so we open your account using the same reading that your previous supplier closes your account on. This agreement makes sure that you don’t pay for any unit of energy twice.

If your previous supplier says that they haven't received your final reading, this may be because the reading is still being validated by an independent third-party verifier. The industry verifier works on behalf of all suppliers to check that your reading falls in line with what is expected at the property.

Your previous supplier may continue to take Direct Debit payments until these readings are agreed. 

If you were in credit with your previous supplier, they should refund this to your bank account once you have received your final bill.