Our prices are increasing. From the 8th February 2021 the annual cost for a typical Igloo dual fuel home will increase by 9.1%.
The good news is we’re still one of the most competitive variable tariffs in the market and have a proven track record of passing on savings to our customers as soon as the energy market changes.
Frequently asked questions
Our prices
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Why are you increasing your prices when the governments price cap is going down?
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I’ve just moved to you, why didn’t you let me know this was going to happen?
Payments
Thinking of leaving us
Why are your prices going up?
Since we last wrote to our customers in September, energy wholesale market costs have risen by more than 30%
In April we dropped our gas prices by 25% when wholesale prices dropped, since then market costs have continued to rise. At the beginning of October, we increased our prices in the hope that we could minimise the long-term impact of these rising wholesale costs. While we’ve absorbed the further increased costs over the festive period, we now need to increase our prices once more.
you can find out more about how the cold weather, the pandemic and Brexit are affecting your energy bills in our blog.
Am I on your best deal?
We believe in keeping things simple, so we only offer one tariff. Every customer gets our best deal, so you never have to wonder if you’re paying more so someone else doesn’t have to. The good news is that even after this price change, our Igloo Pioneer tariff is still on one the most competitive on the market.
Will my direct debit payments increase?
We‘ll continue to review your payments on a regular basis. If your payments need to go up in your next review, we’ll email you to let you know.
If you would prefer not to wait for your next review, you can manage your direct debit online when your new prices take effect on the 8th February 2021.
The letter you sent me said my annual cost will increase, do I need to pay this today?
If you’re paying by direct debit, we will take the price change into account at your next account review. Your direct debit spreads the cost over a 12 month period, helping reduce the impact of the increase.
If you’re paying every month when you receive your bill, the cost is passed on in your new until rates. If you would like to spread your costs with a fixed monthly direct debit, then please get in touch
I’m having trouble paying, what can I do?
Our customer care team are here to help, so please get in touch. We will do everything they can to support you.
We’re confident that we can help but If you would prefer some independent advice, the great people at Citizens Advice or StepChange would be happy to help.
Why should I stay with Igloo Energy?
We think energy should be simple. It's too easy to get caught out these days, keeping track of how much you're paying and always checking you're on the best deal takes precious time.
That’s why we only offer one tariff. As an Igloo Pioneer, you know you’re getting our best rate. Just a simple straightforward variable tariff, priced as competitively as we can.
This month we are putting our prices up, but we hope that by passing on the reduction in April last year, which many didn’t, it gives you confidence in our mission to give you the best possible deal.
As well as being one of the best deals on the market, we also provide some of the best Customer Service from any energy supplier.
In the latest Citizen Advice Customer Service rankings, we were ranked in the top 10 and are ranked number 2 for service on moneysavingexpert.com.
What happens if I change supplier?
We’ll be sad to see you go but if you choose to leave us, it’s completely free to do so as we don’t believe in charging exit fees.
if you choose to leave us within 28 days of the price change coming into effect on the 8th of February 2021, we will honour the old prices up until the point you leave us.
If your account is in debt, please make sure that you clear this before you sign up to your new supplier to make sure that your switch goes through smoothly.
If you signed up recently and are still in your cooling off period, you can of course cancel your switch by getting in touch.
I’ve just moved to you, why didn’t you let me know this was going to happen?
The energy market is a volatile and uncertain place. For the last few months we have been doing what we can to absorb increased costs in the hope that prices would start to decrease, the time came where we had to pass this on to our customers.
At the point we made the decision to change our prices, our website was updated, and we passed on the new rates to internet comparison sites to make sure we were as transparent as possible.
We know it can be frustrating if you recently switched to us, but we have worked hard to make sure that even after this change we’re still one of the most competitive variable tariffs on the market. if you choose to leave us within 28 days of the price change coming into effect, we will honour the old prices up until the point you leave us
Will prices go up again?
To be completely honest we don’t know. It has been an unprecedented year with the global pandemic, Brexit and other geo-political factors creating a large amount of uncertainty in the market.
Our team is constantly monitoring the energy market and we hope that by passing on the reduction in April last year, which many didn’t, it gives you confidence in our mission to give you the best possible deal.
For more details about factors that affect your prices, check out our blog.
I don’t agree with the price increase, what can I do?
We try to keep things simple here at Igloo so you know you are on our best deal. We hope that in explaining why we have had to made these changes in our blog, that it’s clear we’ve done what we can to minimise the impact of increasing energy market prices.
If you would like to avoid the price change and switch away from us, you can do so completely free as we do not believe in charging early exit fees. if you choose to leave us within 28 days of the price change coming into effect on the 8th of February 2021, we will honour the old prices up until the point you leave us.
Are you allowed to increase your prices?
We offer one simple, variable energy tariff. This allows us to focus on giving every customer the best deal possible, but it does mean we can change our prices.
By the nature of a variable tariff, we are able to be more flexible than most other suppliers. When wholesale prices have dropped, we’ve been in a position to pass this saving on to our customers. Sometimes, this can go the other way.
We always give you lots of notice, to give you the time to compare and decide if you would like to stay with us. If you choose to leave you can do so completely free as we do not believe in early exit fees.
