At Igloo we are on a mission to help our customers use less energy to help reduce bills and carbon footprints. We have a number of research projects that are helping us to develop the right services and products and the Smart Heating Research Project is one of those. It is an invite-only research project at the moment, so if we've not been in touch with you keep an eye out for invites in your inbox to take part in future research projects.

How do I send Igloo the data file from the SensorBlue app?

The video below shows you how to send the data from the SensorBlue app to Igloo, step-by-step. If you have any difficulties, the FAQs below should help.

It takes a long time to synchronise the data to my smartphone, is that normal?

Yes, this can take a few minutes, especially if it has been a few days since you last synchronised. The synchronisation process is done via Bluetooth, so make sure your smartphone is close to the heat logger while syncing.

The synchronisation failed before it had finished, what do I do?

Don’t worry if this happens, just hit the green Retry button on the app. It may have failed because you had moved out of Bluetooth range, so you may need to move your smartphone closer to the heat logger.

Where should I email the exported CSV to?

Please email the CSV data file to research@igloo.energy

Why do I need to add my postcode in the subject line of the email?

Adding your postcode to the email subject line will help us ensure we link your heat logger data to the right account.

When will I get my heating report?

We will notify you by email when your report is available. This is a research project and your data is helping us to develop features. This might mean your report takes a few weeks to arrive.

I do not have access to my email account on the smart device where I use the SensorBlue app, how do I send you the data?

The SensorBlue app can offer a number of other ways to share the data, such as via Dropbox, Google drive or iCloud. Once you have uploaded the CSV file to one of these locations you would need to access the data from another device (with email enabled) to send the file as an email attachment to research@igloo.energy. (Don’t forget to include your postcode in the subject line to help us link your data to the right account.)

Note you can have the SensorBlue app on multiple devices, all connected to the same heat logger.

How do I change the battery?

The temperature logger uses a CR2032 coin cell. 

To remove the battery, hold the unit and pull the leather strap away from the cover, then ease the back off.

Use a plastic stylus or a blunt cocktail stick to push the battery from the bottom towards the strap to remove it from the metal clip, then slide the replacement battery back in.

Start the app and then press the button on the circuit board until it clicks, you should see the LED flash. When the temperature and humidity data appear on the app, carefully replace the cover.