If you can, yes. Any energy you use with us will need to paid for at some point, so it is best to continue to pay for your energy.
If you can still afford to pay, please keep paying as much as you can afford to avoid building up a debt balance on your account. You can manage your direct debit payments online.
We know that everyone's circumstances are different. So whatever your financial situation we're confident we can support you, call us on our freephone number 0808 501 5655 or send us a message and a member of our team will support you.
We offer priority services to customers with different vulnerabilities, or who are in need of some extra help, which is known as the Priority Services Register (PSR). We are part of the Energy Switch Guarantee and now we’ve signed up to the Energy UK’s Vulnerability Commitment to improve the standard and consistency of support we provide to vulnerable households.
Last updated Aug 2021