Version 1.1 - last updated 27 July 2021
The terms and conditions for "Free heating for a year" promotion are as follows:
1. In order to benefit from this promotion, you must meet the following entry criteria:
1.1. You must enter into a contract to buy a Midea air source heat pump (ASHP) from us. You must have accepted the contract by midnight on 31 August 2021 at the latest.
1.2. Your contract must be an “assignment of rights” contract. This means that you will sign up to the Ofgem Renewable Heat Incentive (RHI) scheme with us as your Registered Investor, and we will take over the long-term income under the RHI in exchange for giving you an up-front discount on the cost of your Midea ASHP.
1.3. You must have the Midea ASHP installed, by us, no later than 31 October 2021. We will honour the promotion if your Midea ASHP is installed after 31 October 2021 because of a delay that was within our control.
1.4. You must be a customer of our sister company, Igloo Energy (registered number 09812716), for electricity. You must either have switched to Igloo Energy, or be in the process of switching, by 31 October 2021 at the latest. If your switch does not complete then you will not be eligible for the promotion, because there will be no way to allocate the Rewards to you (see rule 3.3 below).
2. If you’ve met the entry criteria, we will arrange for Igloo Energy to credit your account with Rewards so that the electricity needed to run your Midea ASHP is free for the first 12 months. Igloo Energy may extend this offer at their discretion.
3. There are some important conditions on this promotion, as follows:
3.1. We will calculate how much energy is needed to run your Midea ASHP in the first 12 months when we complete your home survey, before installing the Midea ASHP. We will tell you this amount before you sign the contract for your Midea ASHP.
3.2. At the same time, we will calculate how much it will cost you to buy this electricity from Igloo Energy. We will use Igloo Energy’s “Pioneer” tariff to make this calculation, using the prices prevailing at the time of the calculation. We will tell you this amount before you sign the contract for your Midea ASHP.
3.4. Once you are on-supply with Igloo Energy, they will credit your Reward Account with Rewards to reflect the electricity consumption of your Midea ASHP for the first 12 months. This will initially be based on our calculation, but Igloo Energy reserves the right to adjust this from time to time, to reflect your actual consumption. They may also extend the duration of this offer at their discretion.
3.5. Our calculations, and any adjustments made by Igloo Energy, are final. Neither we nor Igloo Energy are responsible if you use more electricity than calculated, or if Igloo Energy change their prices.
3.6. Rewards are not redeemable as cash, so you will need to stay on-supply with Igloo Energy until you have redeemed all of your Rewards in order to receive the full benefit of this promotion.