At the point that we announced that we would cease to trade, we were forced to suspend all reward accounts and cease the application of interest reward. You will no longer be able to claim any rewards on your energy accounts.
- If you had applied funds from your rewards account to your energy account before 3rd October then these will be considered as part of your final balance and bill.
- If these funds had not been applied by 3rd October then there is no way for us to apply these now.
You can refer to our terms and conditions for further details on reward credits.