Billing and payments
Billing and payments
Receiving your bill
- Understanding your energy statement
- When will I receive my first bill?
- How often do I receive a bill?
- What do I need to do when I receive my bill?
- Why is my bill higher than normal?
- I submitted a meter reading. Why is there an estimated reading on my bill?
Your payments to us
- Can I change the amount I pay you each month?
- Can I have my credit refunded to me?
- Why are you changing my monthly payments?
- How often do you review my monthly payments?
- What is the Direct Debit Guarantee?
- What is a Recommended Payment?
Winter Uplift
Prices and tariffs explained
- What's happening with wholesale prices?
- Why are you increasing my Direct Debit/payment amount if I'm in credit?
- Why are your prices going up and how often do they change?
- How do you set my Direct Debit?
- Will my direct debit payments go up?
- Why should I stay with Igloo Energy after your price increase?
