Billing and payments
Billing and payments
Receiving your bill
- Understanding your energy statement
- When will I receive my first bill?
- How often do I receive a bill?
- What do I need to do when I receive my bill?
- Why is my bill higher than normal?
- I submitted a meter reading. Why is there an estimated reading on my bill?
Your payments to us
- How do you set my Direct Debit?
- Can I change the amount I pay you each month?
- Can I change my bank details?
- Can I make one-off payments?
- Can I change the date I pay you?
- Can I have my credit refunded to me?